OUR UNIQUE FIVE RISK GUARANTEE
Performance Guarantee: Our products are performance guaranteed to ensure you have the right equipment to do the job. We review your samples and test your new machinery with your products, containers, caps and labels. Your new equipment will perform, in your facility, to the performance specifications we test and quote. If it doesn’t and we are not able to modify or correct the machinery, you may reject the machinery and return it for a full refund.
Lead Time Guarantee: When you have provided us everything we require to start the order, we commit to a ship date and stick to it. If we don’t have your equipment completed and ready to ship by the committed date, we will eat the cost of freight. Orders start when we have received signed Pro-Forma Invoice, Purchase Order, Down Payment, and Requested Product and Container Samples. Orders are considered ready to ship when all components have been crated or palleted and are ready to load on a truck.
Service Response Time Guarantee: We understand the serious nature of your business and the importance of having your packaging lines running. If you ever need a technician fast, call us.
Workmanship Guarantee: Any of the parts solely manufactured or fabricated by Neptune Machinery is to be free of defect for a period of 1 years or we will repair or replace for FREE. With this type of warranty you know the equipment will last! We also use some of the industry’s best purchased components to make your machines. All purchased parts and components are covered for a period of ONE year from the date the equipment ships to you. These components include all electrical related parts, motors, gearboxes, pumps, pneumatics, etc. If you happen to find a defective part return it within one year of shipment and we’ll replace it at no cost. This guarantee does not apply to wear parts like o-rings, seals, tubing, gripper belts, spindle wheels, etc…
Wear Part Availability Guarantee: Standard Wear parts for ANY machine we manufacture are in stock and ready to ship. If you place an order for a standard wear part** and we can’t ship it within 48 hours, the part is FREE! You can place your parts order Monday to Friday in working time.
*Complete Terms and Conditions Apply, Travel related expenses are the responsibility of the purchaser in all cases.
**Non-Standard Wear Parts for custom machines are indicated prior to shipment of equipment from our factory, so you can stock long lead time wear parts.